Across
- 4. Provide customer with timing expectations
- 6. Assure the conversation is being noted
- 7. Ask questions and seek clarification
- 8. Privacy Protection
- 9. "Thank you for calling Honda Financial Sevices, how can I help you?"
Down
- 1. "Thank you for being a loyal Acura customer"
- 2. LES waits for customer to finish speaking before responding
- 3. Champion for the customer
- 5. Provide correct and complete explanations