Customer Services Crossword

1. Fill in the blanks, Service means ________, not exceeding, customer expectations
4. True/False, You should ask the client permission to put them on hold
11. The most essential aspect across most soft skills modules
12. How many critical elements are there to customer services
14. The way you treat people who support your company
17. True/False,People who provide good customer service earn psychological benefits in addition to any rewards offered by their company
19. How many steps are there to creating a Personal Vision Statement
20. True/False, All people don't deserve VIP treatment
22. How many Steps are there to Customer Problem Solving Process
25. A list of criteria to use when setting goals
26. Someone who distracts you with personal issues
29. This can be viewed as a Pyramid

2. True/False, Empathy and Rephrasing can assist in removing barriers
3. This facial expression can be beneficial in face to face dealings
5. This provides an opportunity to think of an appropriate response
6. This stress reducing technique allows you to feel less when events reoccur
7. A difficult customer who uses profanity
8. This is a type of feeling which can get in the way of communication
9. The act of putting yourself in the shoes of another person
10. 1 of the 3 Fs
11. These questions dont encourage further discussion
13. How many steps are there to Problem Solving
15. A list of expectations the organisation puts in place in order to meet customer expectations
16. These questions encourage further discussions
18. A type of technique used to reduce stress
21. Standing up for your personal rights and acting in a direct and honest way
23. This type of paying customer has no relation to the organisation and is considered from the outside
24. Climbing mount everest is an example of this type of goal
27. A technique used to reduce conflict. Allows you to reduce differences
28. Our Fellow colleagues who are customers fall under this category