Across
- 3. An example of Active Listening
- 5. Someone using your service
- 7. This comes at the end of every conversation
- 8. You do this if the customer isn't happy
Down
- 1. Someone to call if you need support
- 2. Something you do with your mouth - OFTEN!
- 4. Something you should always be to customers
- 6. You should do this with a problem
- 8. A question
- 9. You should do this or you wont know what is wrong