Customer Support

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Across
  1. 3. Replaced Zendesk
  2. 6. When a restaurant stops taking orders for just a few hours or until the end of the day
  3. 12. When someone calls a Driver asking for their personal login information
  4. 16. Patrice Antoine is our representative from this department
  5. 18. What all of our Drivers are
  6. 19. The people in charge of onboarding Drivers and making sure they adhere to their contracts
  7. 21. When a charge was not made by the customer themselves
  8. 22. Where your refreshers are sent from every month
  9. 24. When food has to be cooked again
Down
  1. 1. What agents should be doing when a restaurant complains about their tablet not working
  2. 2. The folks in charge of setting up redeliveries
  3. 4. Our communication platform
  4. 5. Compensation put back on a customer's card
  5. 7. Associate Manager of Customer Support Jordan's last name
  6. 8. Replaced Ujet
  7. 9. Empathy and Taking Ownership
  8. 10. The first step above agents in the hierarchy
  9. 11. Often required for a special request
  10. 13. Who recommends orders to drivers
  11. 14. Senior Manager of Customer Support
  12. 15. The customers do this on our app or website
  13. 17. Compensation put directly on a customers account
  14. 20. The website that houses many resources
  15. 23. The colorful-haired Associate Manager of Customer Support