Customer Trust

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Across
  1. 4. the ability to understand and share the feelings of another.
  2. 6. the connection between two people
  3. 8. principles or standards of behaviour; the company's judgement of what is important
  4. 9. information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement.
  5. 10. having something in common gives you a X (link)
  6. 11. see-through: not hiding things from customers
Down
  1. 1. the imparting or exchanging of information by speaking, writing, or using some other medium#
  2. 2. you need to be selling something that is a high X so it doesn't break
  3. 3. a widespread belief generally held about someone or something.
  4. 5. recognition and enjoyment of the good qualities of someone or something
  5. 7. make it easier or possible for (someone) to do something by offering one's services or resources