Across
- 4. A facial expression, usually shows pleasure or amusement
- 6. If the caller is upset, stay ___
- 10. to ask, interrogate
- 11. knowledge of or familiarity of a particular thing
- 12. to establish as genuine
- 16. Work done by one person or group that benefits another
- 18. not hostile
- 19. The best, remarkably good
- 21. finish, end
Down
- 1. intended for use by one person
- 2. Transmit information
- 3. quiet, steady perseverance
- 5. Hear with intention
- 7. Watch your ___ when speaking to customers
- 8. Being of service or assistance
- 9. a friendly message from someone who is absent
- 13. Recognize with gratitude; be grateful for
- 14. an advantage or profit gained from something
- 15. with speed
- 17. Possessing special skill or knowledge
- 20. Someone who pays for goods or services