Across
- 3. a promise or guarantee given to a customer that a product will meet certain standards
- 5. a nonprofit organization that collects information on a local businesses and handles commplaints
- 6. covers only certain parts of the product or requires the customer to bear some of the expense in case repairs are needed
- 7. an order to take back ad repair or replace a product that has a defective parts
Down
- 1. guarantee about the quality of goods and services
- 2. warranty that is explicitly stated, in writing or verbally
- 4. the act of charging more than one price for the same product or service in different markets or different customers