Across
- 4. The act of communicating with customers
- 6. The interaction between a company and its customers
- 8. Steps taken to achieve a goal
Down
- 1. A measure of how well customer expectations are met
- 2. A strong commitment to a brand or company
- 3. The process of enhancing the quality of something
- 5. A collection of data from customers to improve services
- 7. The individual who uses a product or service