CX Crossword

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Across
  1. 4. "We never forget who we're working for"
  2. 5. After the proposal but before the marriage.
  3. 7. "Have it your way"
  4. 8. Famously, Ms. Franklin couldn't get any.
  5. 11. Kevin Smith's 1994 account of 2 customer service amateurs.
  6. 12. Disney employees.
  7. 13. What a customer never wants to hear.
  8. 14. A nearly passive detractor.
  9. 16. "Powered by service"
Down
  1. 1. Cheerleader.
  2. 2. A cotton garment that never lets you down?
  3. 3. The beginning and end of good customer service.
  4. 5. Charles Dickens' were great.
  5. 6. Can be found served in pie.
  6. 9. Operate with good intentions.
  7. 10. A popular measure of customer satisfaction.
  8. 15. A popular measure of customer satisfaction.