Across
- 4. "We never forget who we're working for"
- 5. After the proposal but before the marriage.
- 7. "Have it your way"
- 8. Famously, Ms. Franklin couldn't get any.
- 11. Kevin Smith's 1994 account of 2 customer service amateurs.
- 12. Disney employees.
- 13. What a customer never wants to hear.
- 14. A nearly passive detractor.
- 16. "Powered by service"
Down
- 1. Cheerleader.
- 2. A cotton garment that never lets you down?
- 3. The beginning and end of good customer service.
- 5. Charles Dickens' were great.
- 6. Can be found served in pie.
- 9. Operate with good intentions.
- 10. A popular measure of customer satisfaction.
- 15. A popular measure of customer satisfaction.