Across
- 6. Internal docs repository
- 8. Where issues go when they get weird
- 9. Streamlining tasks without manual intervention
- 13. Process of raising an issue to a higher level
- 14. Measure of user satisfaction
- 15. Information about reactions to a product or performance
- 16. Core system or program enhancement
- 18. A customer service platform we utilize
- 19. A team sync session
- 20. A CX agent's go-to term when exulting praise
Down
- 1. Very Important Person; high-priority client
- 2. Integrating new team members into the company
- 3. Relay’s signature funds-moving magic
- 4. Temporary solution that may become permanent
- 5. CX's favorite response shortcut
- 7. What CX handles with poise and humour
- 10. Service Level Agreement
- 11. Relay's AI sidekick
- 12. Celebration of a work anniversary
- 17. Event where the team aligns on goals