Across
- 2. is one of the key outcome of delivering good CX
- 4. Response Rate target for Non Sales
- 6. Channel with highest NPS in Q3
- 7. Channel with highest NPS in last FY
- 13. is the second most important metric after NPS
- 15. decides the NPS target of the organization
Down
- 1. Response Rate target for Sales
- 3. weightage of NPS in SQM
- 5. NPS target for current FY
- 8. Touchpoint with highest NPS till Dec'23
- 9. is the custodian of NPS at Indiafirst Life
- 10. are known as Passives
- 11. are known as Promoters
- 12. decide the NPS score of the organization
- 14. are known as Detractors