Cx Training - Overcoming Objections

12345678910111213141516
Across
  1. 3. The act of rebutting
  2. 4. Customer group based on risk
  3. 5. Issued at the end of each month
  4. 6. To present something to a customer
  5. 8. Collections delinquency notice
  6. 10. A person that buys goods or services from someone
  7. 11. To be reluctant to do something
  8. 12. An expression of opposition
  9. 14. A matter of interest to someone
  10. 15. The action of paying someone
  11. 16. The best trainer in the whole wide world
Down
  1. 1. The act of teaching a person
  2. 2. Failure to pay an outstanding debt
  3. 6. To Defeat or to prevail
  4. 7. The capacity to accept or tolerate delay
  5. 9. To find a way through
  6. 13. Work order generated when account is delinquent