CX Week 2019 - Crossword Fun!

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Across
  1. 2. Zach Galifianakis has conversations between two ferns, but Jim and Adam prefer to chat between ___ _______.
  2. 5. This event featured the Amazon Web Services team, and they shared a behind-the-scenes look at how they formulate customer-centric ideas and get them to market quickly.
  3. 7. In this activity, you have __ _______ to help customers, grab Liberty coins, avoid obstacles and reach Doug.
  4. 9. ___ _______, the President and COO for GRM U.S., sent out a joint message to all GRM U.S. employees and our partners in T&ES and IT about National Customer Service Week.
  5. 10. A daily fun activity on the CX Portal where employees can answer questions and be entered to win prizes.
  6. 11. Our ____ - how we operate - reflect what makes us unique.
  7. 12. In Boston, employees could register for the _________ ___ experience, which is a technology-infused space where attendees experience museum-like exhibits and learn what it’s like to be in a customer’s shoes.
  8. 13. Our values enable us to deliver on our promise of __________ for the unexpected, delivered with care.
  9. 17. This is the name of Mike Fiato's video series.
  10. 18. This site has information on local activities, recognition and appreciation, as well as opportunities to win some awesome prizes.
  11. 19. The year in which Liberty Mutual was founded.
Down
  1. 1. Our global celebration and an opportunity to recognize and thank our employees for all they do to provide exceptional protection for the unexpected, delivered with care.
  2. 3. The goal of this fun CX activity is to help as many customers as you can while also trying to reach Doug.
  3. 4. Liberty Mutual aspires to become a ___ _____ ______ Property and Casualty insurer.
  4. 6. Molly has invited you to join her every other month to ask a question or join the discussion at ___ ________.
  5. 8. In Plano and Chandler, employees could register for the __ __________, which is an exciting and engaging opportunity that provides employees a chance to step into a world where they can fully experience what it is like to be part of a customer’s experience.
  6. 14. The date that this years' Customer Experience Week kicks off for Liberty Mutual.
  7. 15. These events feature discussions about how we’re reinventing ourselves inside and outside Liberty Mutual to meet the evolving needs of our customers, employees and partners.
  8. 16. Spark and Spotlight are two programs that are part of _____ (hint: Recognition at Liberty).