CXclusive (Clues are ANAGRAMS and Definition)

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Across
  1. 5. PSN - Abbreviation that denotes a customer loyalty metric (3)
  2. 6. RUNCH - The rate at which customers leave your brand (5)
  3. 7. BECK FADE - What customers say when they want you to listen (8)
  4. 8. OUT TO PINCH - Every moment a customer interacts with your brand (10)
  5. 9. THAT COB - The AI that talks back and solves problems (7)
  6. 11. CAN ISOLATE - When customer issues climb the ladder for extra help (10)
  7. 12. TRUE APK - A CX partner your customers will thank you for! (7)
  8. 15. IDEAL MOSAIC - platforms suitable to customer interaction and engagement (6,5)
  9. 16. ALSO PRIZE NATION - CX that feels like it was made just for you (15)
  10. 17. YEP MATH - The CX skill that says, ‘I get you’ (7)
Down
  1. 1. CALM IN TOP - An expression of dissatisfaction that seeks resolution (9)
  2. 2. TIGER NATIONS - tech that ties your tools together for seamless operations (12)
  3. 3. LEMON N CHAIN - CX that’s consistent across every platform (11)
  4. 4. DEFINE COLT - When a bot solves the query without agent intervention (10)
  5. 10. INTERNOTE - Keeping your customers coming back (9)
  6. 13. ACTS - The score that measures customer happiness (4)
  7. 14. NO SPARE - A face for your target audience segment (7)