Across
- 4. BECK FADE - What customers say when they want you to listen (8)
- 6. OUT TO PINCH - Every moment a customer interacts with your brand (10)
- 9. IDEAL MOSAIC - platforms suitable to customer interaction and engagement (6,5)
- 11. ALSO PRIZE NATION - CX that feels like it was made just for you (15)
- 13. INTERNOTE - Keeping your customers coming back (9)
- 14. DEFINE COLT - When a bot solves the query without agent intervention (10)
- 17. TIGER NATIONS - tech that ties your tools together for seamless operations (12)
Down
- 1. CALM IN TOP - An expression of dissatisfaction that seeks resolution (9)
- 2. THAT COB - The AI that talks back and solves problems (7)
- 3. YEP MATH - The CX skill that says, ‘I get you’ (7)
- 5. CAN ISOLATE - When customer issues climb the ladder for extra help (10)
- 7. PSN - Abbreviation that denotes a customer loyalty metric (3)
- 8. RUNCH - The rate at which customers leave your brand (5)
- 10. TRUE APK - A CX partner your customers will thank you for! (7)
- 12. LEMON N CHAIN - CX that’s consistent across every platform (11)
- 15. ACTS - The score that measures customer happiness (4)
- 16. NO SPARE - A face for your target audience segment (7)