CXONE SYSTEM

4. What's the status that we use when we are ready to take calls?
5. Use it for your scheduled lunch.
7. Use it everytime you need to conference an interpreter.
10. This is where youn will see what kind of client you have on the line everytime you accepta call.
13. when you take a call this is the first step you do.
15. Use it whenever you need to dial a code or to press one when on a call with LSA.
16. Menu This is where you will see all the buttons that you can use during a call.
17. When the client gives you more than one number to dial, you automatically know that it will be a what dial?
19. Once you are ready to search for an interpreter you will press this button.
20. Use this button whenever the system is unable to secure an interpreter for you.
22. The caller ID idicates that is from either a VIP, GeneralLine or a Reseller House.

1. Caller ID is indicating that you have a call from AI intake assistant.
2. You have to be sure that you have all of this, in order for you to proceed to find an interpreter.
3. The Caller ID is indicating you that you have an LEP on the line.
6. Puts caller on hold and they will hear hold music.
8. Every time you see this tag you need to make sure to ask if they need to place a call out.
9. Use it whenever you want to place yourself on mute during a call, just be careful because the caller may think that you were disconnected from the call.
11. What is the name of the AI assistant used to help some of our clients with their calls?
12. You use this status when ever you need to go to the restroom or to get a drink of water.
14. Use it when you neen to transfer to SCSR, Supervisor or altenate department.
18. You are only allowed to use this button with certain clients.
21. You have to press this button whenever you are in a call and to go back to the original order.