Across
- 3. Acts as a blueprint/plan of action for a company's customer support efforts.
- 4. “The people element is the_____ _____ of the marketing mix”
- 5. Refers to anyone directly or indirectly involved in the business side of the enterprise.
Down
- 1. Listen actively and make customers feel heard. Maintain eye contact, clarify needs, show empathy, and offer helpful solutions.
- 2. Sales staff, customer service representatives, receptionists, and cashiers