Across
- 3. When 3rd party states this is wrong number- what do we update
- 6. If you have a customer that has 2 or more updates processed within the same interaction you must submit a zendesk for
- 7. What script do we read when a customer tells us to stop calling
- 12. When you send this verification link via text message to a customer
- 13. Customer has exhausted their hardship options/account is ineligible for hardship offers- we would offer this
- 15. We can offer as a last ditch resort
- 16. Bucket 6 Customers have until 5:59 PM ET on their what to make payment before their acct is charged off
Down
- 1. Our hardship option we offer
- 2. is used to ask questions and for you to relay the information received confidently to the customer
- 4. When you have 2 more pieces of attorney information for bankruptcy you would read this script
- 5. Customer wants to submit feedback regarding their experience
- 8. What is the first option on the payment hierarchy
- 9. An email we can send to customers that connects them with various resources in their area
- 10. What we need to read on every call
- 11. What department does a customer talk to when the acct is charged off
- 14. What department does a customer talk to when the acct is past due