Across
- 1. Orders beginning with this will not be found in DB.
- 4. We refer to D1 as our _____ office when talking to customers.
- 5. To initiate a resize in DB, click Actions > _____ Actions > Resize
- 8. Orders that will be canceled if they don't arrive in time are marked _____ priority.
- 9. Diamonds coming from overseas can take up to a week to be marked shipped, as they have to go through ____ first.
- 11. How may the payment show with the customer's bank between Approval and Capture?
- 12. The soonest an order can be marked prio for is the ____ day of the shipping range.
- 14. The program we use for our marketing text (SMS) messages.
- 17. The color that the 30/90 Days turn when the deadline has passed.
- 19. A reason you'd block a diamond is if it has the wrong _____.
- 20. Payment is pushed to final processing when the diamond is confirmed ______.
Down
- 2. Resizes are ______ as long as it is the first resize and within 90 days.
- 3. What country is IDC located in?
- 6. If the customer is adding or changing the engraving, you'll need to fill out a back-office _____.
- 7. When an order has an issue, review risk, return, repair, etc. we will "____" it in DB.
- 10. Sales tax is calculated based on the _____ address.
- 13. Note: in Attentive threads we cannot send "pretty links" or ______.
- 15. What color does the payment status turn when payment is captured?
- 16. The only exception to our 90 day period are _____ bands, which have an allowance of 30 days.
- 18. Status when the diamond is unavailable, in short.