Day 04 Review of Day 03 (Features)

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Across
  1. 3. Parking a call places an active call on hold in a user-defined parking spot, so it can be retrieved by any user who knows the parking spot.
  2. 5. Callers will dial your office line and you can answer using your mobile phone even when you are not in the office.
  3. 8. Block anonymous callers and unwanted phone numbers from reaching your Ooma Office account.
  4. 9. Nothing to lock you in or commit you to any specific length of time
  5. 10. Virtual Receptionist and help to route your calls by department or function.
Down
  1. 1. Move an active call between user devices (e.g. from their desktop phone to the Ooma Office mobile app, or vice versa) without interrupting the call.
  2. 2. Have the ability to record important calls
  3. 4. You can customize what your customers will hear when they’re waiting on hold
  4. 6. An IVR that will route calls to extensions and will make your business sound big
  5. 7. Keeps a log of everyone who called so you can easily see when your customers are calling and ensure they’re getting what they need