Across
- 2. Process of consistently communicating to every customer (Internal or external)that they are valued and that their satisfaction is paramount to the organization is known as ____________ Excellence.
- 4. An organization recognized for its exemplary operational performance.
- 7. Repair, Refinement, Renovation & ___________.
- 9. Strategy is made up of Values, Vision and _____________.
- 10. The three level of strategy are – 1. Corporate 2. Business 3. _________________.
- 12. Long term Value + Customer Markets + Relationship = _____________for Growth.
- 14. Assessing Service Quality.
Down
- 1. The traditional Customer lifecycle focuses on _____________.
- 3. Strategic Planning and Implementation comprises of 2 components - Planning and _______________.
- 5. The Modern Customer Life Cycle focuses on _____________ & Development.
- 6. We use _______________ Profile Matrix to determine where are we now.
- 7. Sales is Transactional and Business Development is _________________.
- 8. Used to determine Strategic Alternatives.
- 11. The stages customers pass through when considering, purchasing and using products or services offered by their vendors as well as the associated marketing, sales and service tactics the business engages in to push those customers towards a purchase decision is ____________ lifecycle.
- 13. Goals should be _____________________.