Day 10 Crossword

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Across
  1. 3. Where all incoming connections to Charter connect to
  2. 5. ____ non-pay disconnect happens on Day 50
  3. 6. The ____ balance customers must pay to restore services on Day 50
  4. 9. Level of account security needed to reveal sensitive account info or make changes
  5. 11. Device that looks like a tower and connects via ethernet cable
  6. 13. Level of account security needed to take a payment
Down
  1. 1. Device that looks like a book and connects via coaxial cable
  2. 2. Tool we use for employee information
  3. 4. The _____ app can be used to make payments, review bill, manage equipment, etc.
  4. 7. Term is we use internally to refer to area wide issues with services.
  5. 8. Term we use internally to refer to a repair service appointment.
  6. 10. ____ non-pay disconnect happens on Day 76
  7. 12. Tool we use to locate customer accounts
  8. 14. The ____ balance customers must pay to restore services on Day 76