Across
- 2. Discounted call and data rates available to customers travelling overseas when International Roaming is activated.
- 7. Payments made by a customer that needs to be reported in order to reconnect their services (Example: BPay, PayPal, and Australia Post).
- 10. What does PSTN stands for?
- 11. The charge for reconnecting BigPond broadband after disconnection for non-payment.
- 12. To cause to cease or become inoperative for a time; stop temporarily.
- 13. It is the fee Telstra charges to reconnect a service after it has been disconnected because the customer has not paid their bill.
- 14. To take up or go on with again after interruption.
- 15. A day for International Roaming Day Pass is defined as Australian Eastern Standard Time (AEST) or as _____.
Down
- 1. Telstra's 24x7 App, My Account or the Interactive Voice Response (IVR) as customers' payment option.
- 3. Total data allowance that a customer can use in eligible countries once International Day Pass is purchased.
- 4. Charge amount of per 500 Megabytes (MB) block of data for Day Pass users who exceed their daily allowance on automatic data top-up.
- 5. A general term referring to the ability for a cellular customer to automatically make and receive voice calls, send and receive data, or access other services, including home data services, when travelling outside the geographical coverage area of the home network, by means of using a visited network.
- 6. A reason for services to be temporarily suspended or disconnected.
- 8. Processing timeframe for reconnecting services.
- 9. To resume services after a temporary disconnection.