Day 2 refreshment

3. place were TLs and coaches post any relevant news or updates in SP
4. quote sent to pax before the final booking
6. sometimes you need to get this code to solve and schedule change or cancelation by the airline
8. is issued automatically when you book NDC
9. airline that offers cheaper ticket prices by significantly reducing operational costs
12. acronym for new distribution capability
14. section in SP that will gives you a clear understanding on our way to proceed and clients policy
15. channel were you can ask for help or assistance in case of need regarding your cases
16. team in charge of refund and charges clarifications, sending copies of receipts, among other tasks

1. page in SP were you find explanation about useful tools, systems and queue work
2. list that allows you to know in which platform you have to book a specific train request
5. one of the transport method out of scope in BCD
7. platform were we can book hotels, cars, LCCs for customers
10. team in charge of any customer compliments or complaints
11. tool that can help you retrieve profiles, see PNR communication info, send itineraries to be ticketed...
13. global distribution system