Across
- 3. I will maintain ______ of my Passwords
- 7. A potential loss, damage or threat if not identified and handled proactively may result in huge impact
- 8. Certification/learning required for Operational Support Team
- 9. Pursuit of ___________
- 10. Change Implementation should not be done without proper______
- 13. Any operationsl activities should be met within defined ___
- 14. Handover and Takeover
Down
- 1. A measure that indicates the experience of customers on the services and products availed
- 2. Investigation done to analyze and find out the underlying issue of a Problem
- 4. customer _______________
- 5. __________ in execution
- 6. Something that is not desired but still happens while working
- 11. RiO _____ to be taken by all support associates on a regular basis
- 12. I will be ________ to what is hapeing around me