Across
- 1. our set of values
- 3. what we want to be
- 5. guest is never on hold for more than 30 seconds
- 6. event spaces are clean and show ready
- 7. always acknowledge the guest first
- 9. Whimsical Southern Style
- 11. be highly articulate and avoid slang
- 12. all tables must be completely clean
- 14. china, glass and silver are of excellent quality
- 15. comfortable and set to 72 F
- 18. to be compiled by a professional consultant
Down
- 2. be genuine and passionate, exhibit interest
- 4. capably answer questions or find the answer
- 8. spaces kept clean and in excellent condition
- 10. used to generate work orders across departments
- 13. a source for all information related to The Dunlin
- 16. be extremely well groomed
- 17. event is ready 30 minutes prior to arrival