Across
- 6. Unplanned interruption of IT services
- 8. Device used to connect multiple networked computers
- 9. First application most staff check in the morning
- 11. Document sent to clients detailing cost and scope
- 12. Secure method used to access company systems remotely
Down
- 1. Protection against malware, ransomware, and cyber threats
- 2. The process of identifying and resolving technical issues
- 3. A system update meant to fix bugs or vulnerabilities
- 4. A formal agreement signed by client and company
- 5. Financial document required for reimbursement claims
- 7. Slow system response that frustrates users
- 10. Central location where company data is stored