De-esclation puzzle

1234567891011121314151617181920
Across
  1. 2. Opposite of no
  2. 5. controlling emotions in a soft way
  3. 6. paying full attention to a thing
  4. 7. a problem from a scenario
  5. 10. acknowledge what the person says
  6. 13. another word for listening
  7. 15. staying calm while listening to a person
  8. 19. a talk with someone
  9. 20. a debate or topic you disagree on someone about while talking
Down
  1. 1. the aftermath/solution/ending to a scene/event
  2. 3. a thing to solve a problem
  3. 4. a worry or something stressed about
  4. 8. Opposite of happy
  5. 9. another word for support
  6. 11. a problem or a cause of a thing
  7. 12. something with a solution to a cause/problem
  8. 14. a emotionally stage of something
  9. 16. focused/fully concentrated on a thing
  10. 17. opposite of slow
  11. 18. something that is complicated