Across
- 2. The software system that was developed by Rapid Response’s Programming Department
- 3. Message type for a customer who needs a quote for a new alarm system
- 7. Message type for a customer who has questions about charges on a credit card
- 8. Message type of a customer requests a specific person
- 9. Button we press for a medical test and the account has OBC listed
Down
- 1. The color that will show on a take message when we shouldn't try to locate an account
- 3. Message type for a customer that needs new or replacing equipment (i.e. batteries)
- 4. You may receive a _________call for ex. "I'd to offer a good deal for our cleaning service"
- 5. Calls that do not fall under any other category
- 6. Customers going on a ________ may call in for call list/action plan changes