Dealing with difficult people

2. typical of a small child (and therefore not suitable for adults or older children)
6. knowing a lot
8. and rave to speak or complain about something in a loud and/or angry way
9. having too much pride in yourself and what you do
10. of touch with reality to not know or understand what is happening in a particular subject or area
11. not thinking enough about the effects of what they do; not showing a feeling of responsibility
14. the distance between two similar points on a wave of energy, such as light or sound
15. something done down to a fine art to learn to do something well and efficiently
16. bad-tempered or upset, often for no particular reason

1. showing that you do not believe a person or thing to be important or worth considering
3. not good or not as good as somebody/something else
4. unfriendly and not easy to talk to
5. stand up to somebody to resist somebody; to not accept bad treatment from somebody without complaining
7. trying very hard to be better than others
11. not realizing or caring how other people feel, and therefore likely to hurt or offend them
12. treatment an aloof refusal to speak to someone you know.
13. something at face value to believe that something is what it appears to be, without questioning it
17. to look angry and refuse to speak or smile because you want people to know that you are upset about something