December Knowledge Check

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Across
  1. 2. WHAT TYPE OF TRANSACTION TYPE IN WFC WOULD YOU USE IF WE RECEIVED A VALID SIGNED AOR REQUEST BEFORE THE POLICY RENEWED?
  2. 4. WHAT PROGRAM WOULD YOU COMPLETE A NY ID CARD REQUEST OR DOCUMENT RUSH (NOT INCLUDING LOSS RUNS)?
  3. 7. WHAT TYPE OF NOTE DO YOU NEED TO SEND IF THERE’S A PREMIUM CHANGING LCD PREVENTING YOU FROM GOING BACK TO THE DATE REQUESTED?
  4. 8. WHEN COMPLETING AN AOR REQUEST WHO WOULD YOU SEND THE GENERAL 010 ACC TO?
  5. 9. WHEN UPDATING DRIVER INFO DUE TO PREVIOUSLY HAVING INCORRECT INFO OR A UDR, WHAT EFFECTIVE DATE WOULD YOU USE?
  6. 10. WHO WOULD COMPLETE A LOSS RUN REQUEST FOR AN ACTIVE POLICY WITH NO CLAIMS?
  7. 11. IF A POLICY CANCELLED FOR NON-PAYMENT AND WAS NOT ELIGIBLE FOR REINSTATE, WOULD IT BE A REWRITE OR A RETURNING CUSTOMER?
  8. 13. WHEN WOULD YOU SEND OUT ACC VEHICLE 400?
  9. 15. WHAT TRANSACTION TYPE IN WFC WOULD YOU USE IF YOU WERE MAKING CHANGES ON THE RENEWAL TERM AND MAKING THE PAYMENT ON THE SAME DAY?
Down
  1. 1. WHAT WOULD YOU NEED TO GET IF YOU WERE NEEDING TO BACKDATE THE REMOVAL OF A VEHICLE ON THE PREVIOUS TERM THAT WAS NO LONGER AVAILABLE FOR PROCESSING IN PRORATER?
  2. 3. WHEN MAKING A POLICY CHANGE AND THE RENEWAL TERM IS OUT, WHAT NEEDS TO ALSO BE DONE?
  3. 5. WHEN TAKING A CARD PAYMENT ON A REINSTATEMENT, WHAT MUST BE DONE TO PREVENT THE PAYMENT FROM BEING REFUNDED?
  4. 6. WHAT SHOULD WE OFFER WHEN CANCELLING A POLICY DUE TO RATES OR ASKED WHY THE RENEWAL INCREASED?
  5. 12. THE MINIMUM RADIUS FOR NEW BUSINESS IN CALIFORNIA AND _____ IS NOW 200 MILES.
  6. 14. WHAT FILING INDICATOR WOULD YOU SELECT IN PRORATER WHEN ADDING AN OHIO OS-32?