Across
- 1. Learn and contiguously improve
- 6. Make yourself available and easy to find
- 8. Encourage customer autonomy
- 10. Know your products and Services
Down
- 2. Be Open and Honest
- 3. Provide Excellent Service
- 4. Be kind and human
- 5. Maintain process stability
- 7. Act with urgency and efficiency
- 9. Show customers you care