Define

1. A type of Stakeholder that engages in transactions with the process
3. A set of tools and techniques for process improvement aimed to reduce defects to only 3.4 defective parts per million
4. Team A team comprised of the Continuous Improvement (SS+) Program Manager, Project Mentor, Project Champion, Stakeholders, and Finance Partner
6. Document that assigns the relative importance of features and benefits associated with the product and defines what the customer needs for increased satisfaction
10. An area with a defect or outcome that is negative contrary to the expectation
11. A matrix that classifies stakeholders based on influence and impact

1. A measure of what should be fixed
2. The quality parameters that relate to the need of the customer
5. Stakeholders A type of stakeholder that has the power to help process activities succeed or fail
7. A group of people that have come together to accomplish a common result or purpose
8. a birds-eye view of a process from suppliers to customers both internal and external
9. A type of Stakeholder affected by transactions, no direct engagement