Across
- 4. (Two words) Biases against the sender's opinion that prevent a listener from understanding
- 8. Obstacles that interfere with the understanding of a message
- 9. A receiver's response to a message
- 11. The process of exchanging messages between a sender and receiver
Down
- 1. (Two words) Using vague or unclear language or using a language or dialect that is unfamiliar to the receiver of the message
- 2. The avenue through which messages are delivered
- 3. Things that compete with the message for the listener's attention
- 5. The active mental process by which a person recognizes, assimilates, assesses, and evaluates what is heard
- 6. The circumstance under which communication takes place
- 7. The active mental process of receiving and understanding a message
- 10. Specialized vocabulary used by members of a particular group