Definitions

5. inclusion of one or more aspects of social media
6. it involves people coming together to share information
8. Companies that complete almost all of their business activities throughout the internet
11. Electronic commerce, includes all activities involved in the exchange of goods, services, and information from the internet
14. topic or discussion that is currently popular in social media
15. paid endorsers, individuals who have established a following and credibility in a specific area
17. Where a company initiates contact with potential customers
18. enable users to track topics on Twitter by classifying or categorizing
19. Companies that combine traditional business operations with extensive use of the internet
20. The practical application of scientific knowledge
21. Companies that complete most of their business activates by means other than the internet

1. A website that links people or organizations into communities based on common intrests
2. Using mobile devices to add a location to posts on social media platforms
3. Occurs when a consumer is somehow rewarded for passing along information about products and services
4. promotional approach utilizing WOM marketing
7. includes any technology that allows people to have conversations and share content they have created
9. Large-scale virtual collaboration
10. Introduction of something new that makes a significant change or improvment
12. A website that contains a consumer's own experience, observations, and opinions in a journal-like format
13. The passing of information among people through oral communication
16. Where potential customers come to them