Across
- 3. which department handles escrow wire requests
- 6. this system is where we ask questions and request extended acw time
- 7. customers need to send these in for a legal name change
- 12. this system is used to see return codes for transfers
- 13. this is what we send when a customer requests to update contact information
- 15. we send this letter to customers when they want information about a transaction
- 17. this is where we transfer a customer calling to report a deceased depositor
- 18. this is where we go to expedite a case
- 19. we use this program to change/cancel a wire request
Down
- 1. we read this disclosure before opening an account for a customer
- 2. customers will get this 7-10 BD after opening an account
- 4. this is where we transfer customers who have questions about IRAs
- 5. we advise customers of this when another party joins the line
- 8. how long can we place customers on hold after the first initial hold
- 9. this account can have the rate increased once during the term length
- 10. this system is used to view evaluations and schedules
- 11. customers can have 10 of these accounts opened within 365 days
- 14. this system is used to view documents we have sent the customer
- 16. how many beneficiaries can a customer have on an account