Across
- 3. Protective Equipment, Safety gear that workers wear or use to prevent injuries at work; can include gloves, aprons, masks, and eye protection.
- 5. or individuals
- 6. Supervisor, Oversees the laundry department and ensures that all linens, towels, uniforms and other linens are cleaned, folded, and delivered where they need to be. They ensure the smooth running of all laundry operations.
- 12. this is the movement of individuals. It is the movement of man away from his usual
- 14. inclusive, rates quoted includes room, all food and beverages and other activities e.g. Water
- 15. Bedding, Additional blankets, pillows, or bedsheets provided upon guest request.
- 17. e.g. Transportation, food and beverage, accommodation and leisure activities
- 18. procedures for setting guests accounts
- 19. status, indicates whether a room is occupied, vacant or reserved at any given time
- 20. a set of principles, proper conduct and good morals that are agreed upon by a particular
- 21. room, room with two separate beds
- 22. a person who visits another country for purposes other than employment and stay less
- 23. Room Safe, A small safe provided in guest rooms for secure storage of valuables.
- 24. twelve months
- 25. towel, complimentary drink and pre- registration assistance before guest check in at the front
- 27. guest bill on which all charges are recorded
- 29. of Adobe. It also involves the study of the industry which has developed to satisfy his
- 31. Responsible for crafting both alcoholic and non-alcoholic drinks for guests.
- 33. Attendant, The Linen Attendant manages all the hotel's linens, which includes washing, ironing, folding, and distributing to room attendants. They also keep track of linen inventory.
- 37. Process to remove and prevent the growth of bacteria, viruses and fungi.
Down
- 1. and the manner in which both he and the industry impacts on the host country.
- 2. Supplies, Items provided for the use of guests such as towels, bed linens, toiletries, and tea/coffee facilities.
- 4. Service or area made available for use by a guest 2) Measures implemented to facilitate the involvement of individuals with disabilities in events.
- 7. a function of the front office which deals with welcoming of guest, the provision of a
- 8. and settling of guest accounts
- 9. procedures for registering a guest
- 10. care, the moral or legal obligation to ensure the safety and well being of others
- 11. Service, A service where hotel staff park guests' vehicles.
- 13. of House, The sections of the hospitality establishment inaccessible to guests, such as the kitchen, administrative offices, and storage areas.
- 16. industry, this refers to a group of industries which provide service to the traveling
- 21. down service, A special service provided by the housekeeping department in which room attendant enters to the guest room in the evening to make the night bed, to replenish any items which are necessary.
- 23. The supply of items like towels, sheets, and cleaning supplies that the housekeeping department maintains.
- 26. deposit book, a facility offered to guest for the storage of valuable property.
- 28. Health and safety Act. 2000, Protects the health and safety of workers and
- 30. key, key that open all guest rooms
- 32. Cleaning, Thorough and detailed cleaning process where every part of the room is cleaned - not just a quick surface clean.
- 34. desk, area of the front office where guest are registered, information obtained, rooms
- 35. tours, and transportation
- 36. Attendant, Sometimes referred to as maids or housekeepers, room attendants are the backbone of the housekeeping department. They clean and tidy guest rooms, restock amenities, and report any maintenance issues.