Confirming Not Fraud

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Across
  1. 2. Double check the case transactions to make sure there are not any that you have not confirmed with the customer in ____.
  2. 5. Review Customer/Account Remarks and the notes in ____ for anything that indicates the card should not be open.
  3. 6. Select ___ ____ a box will display and allow you to select Fraud, Not Fraud, Unable to Confirm Fraud and Unable to Confirm not Fraud.
  4. 9. Under Comments, scroll down until you find CH Verified ______ inbound, check box.
  5. 10. Open the Case in _____ Case Manager.
  6. 11. Mark the transactions that are confirmed ___-____.
  7. 14. Select the Non-Fraud option and click _____.
  8. 15. On the left side of the page, Select ______ to Closed – Not Fraud.
  9. 16. First, on the right side of the page, click on _____.
Down
  1. 1. If customer confirms that all the _________ were initiated by them, the card can remain open or be reopened.
  2. 3. Select ____ Block under Actions.
  3. 4. If the customer confirms that any of the transactions attempted with their card are fraudulent, ___ ____ the card immediately.
  4. 7. Verify the primary funding account is still linked to the card in Visa DPS.
  5. 8. Add a note in CMSe and Visa DPS > Card _______.
  6. 12. _____ status.
  7. 13. _____the card is active in CMSe and Visa DPS.