DG 6 Crossword

5. a paging system that only uses numbers when sending information to a client’s pager.
6. your time ____ marks the exact time you preformed an action.
7. when the system kicks back the message to an operator with a failure/error message.
8. when a client calls in to let us know they are in or out of the office for the day, or if they step out of the office or into a meeting, etc.
9. when the call is not announced by the agent to the receiving party prior to them accepting the call.
11. an accounts specific information or temporary information for a client.
13. the process by which a Telephone Answering Service agent answers an incoming call and then “transfers” or “patches” the call thru to another line.
14. when more than two phone lines are open together.
15. a reminder notification that a call needs further action.

1. a religious ritual of prayer and ministrations administered to a person who is about to die.
2. an informal written brief, note, record or summary used as a means of communication between employees of a business office.
3. a paging system that includes letters as well as numbers when sending information to a client’s pager.
4. when the call is announced by the agent to the receiving party prior to them accepting the call.
10. 3 types of disconnects - calls that get sent to an agent where the caller has hung up during the greeting - when an operator is on the acct. but not actively talking - repeat that needs to be dispatched or cues that need to be handled.
11. this is what we call the taking message mode in the Infinity Telephone Agent.
12. a reminder notification that a call needs further action.