Across
- 3. Acronym for the 8 types of waste
- 4. An example of this type of waste would be delay to getting back to the customer because manager approval is needed on customer service dollars and the manager is out of the office.
- 5. Without this lense, frontline employees might not buy into CI.
Down
- 1. Without this lense, there may be many metrics but none of them are tied to intended business outcomes
- 2. Without this lense, we might continue to work hard with little efficiency gains