Diana's Quality Crossword

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Across
  1. 3. Time, effort, energy, and money are all examples
  2. 9. Historical figure in quality management
  3. 11. The place we perform our testing
  4. 13. Type of sample container
  5. 14. ___ of care testing
  6. 15. Standard-producing organization (abbrev.)
  7. 16. A health care professional
  8. 17. An American accreditation organization (abbrev.)
  9. 19. Potential source of harm
Down
  1. 1. A visit to the lab by an accreditation body
  2. 2. The number of defects all labs are aiming for
  3. 4. One way to capture customer satisfaction
  4. 5. Type of diagram outlining cause and effect
  5. 6. Most of these occur in the pre-analytical phase
  6. 7. The outcome of a lab test
  7. 8. Third party lab assessment
  8. 10. A common bodily fluid that labs test
  9. 12. The length of time it takes to deliver a result
  10. 17. A lab culture that values consensus
  11. 18. ____, do, study, act