Across
- 3. quality management technique that results in near-perfect products; technically, results that fall within six standard deviations from the mean of a normal distribution.
- 4. implementation of processes and software that integrates all aspects of the business from manufacturing resource planning and scheduling through service functions like human resources.
- 5. bringing business entities or businesses and their customers together to create mutually valuable outcomes.
- 7. a way to connect brands and their customers and business partners in a direct, non-linear fashion.
- 11. a supply chain that operates in response to demand signals from customers.
- 13. an integrated value chain that operates exclusively on the internet.
- 14. intermediaries through which products and information about transactions move in the course of a single exchange.
Down
- 1. the idea that service is the basis of all economic exchange, making all firms service providers and all products essentially services.
- 2. a systematic attempt to make business processes more efficient.
- 6. an integrated supply chain in which transactions are conducted electronically.
- 8. the downstream portion of the value chain, the channel from suppliers to producers.
- 9. essentially the usefulness (economic utility) of the product less its price; also known as "customer value" or "customer perceived value."
- 10. general term used to describe the digitizing of business information like orders and invoices so that they may be communicated electronically between suppliers and customers.
- 12. a device, often a microchip, that becomes part of another device, rendering various services, often doing so without human intervention.