Across
- 4. ____ Objections
- 5. You must offer ____ when the customer add/upgrade internet/mobile
- 7. A measure of how efficiently a Digital Support specialist works during their shift, calculated as occupied task/call time minus approved shrink.
Down
- 1. ____ Yield is 7%
- 2. The ratio of mobile sales to eligible sales opportunities.
- 3. Before the call is ended, You must ____ and close
- 6. This part of the call flow Is where you would gather important information from your customer