Dining Room Common Terms & Phrases

3. Cover, refers to the china, flatware and glassware set on the table for meal or service.
5. Stand, stand that holds an Oval Tray.
7. A table of 2.
8. where food is picked up by server
9. en place, “Everything in its place”
11. table set up for Servers & Runners to place their mise en place and store items.
14. A napkin fold used to protect servers from hot plates and absorbs drips.
15. Recovery, A way of making a dissatisfied customer, a satisfied customer.
16. Tray, A large tray used for food service and clearing
17. the Weeds, An expression meaning “very busy, you can’t see anything around you”.
18. The Kitchen area devoted to FOH needs.
20. China, Flatware or Glassware set on the table OR Number of guests at a table.
22. a guest who leaves the restaurant without paying their bill.

1. a guest who comes to a restaurant without a reservation.
2. Item is no longer available or that a customer should be ejected.
4. Tables, guests leave table, allowing another party to sit there.
6. Duties, staff are assigned tasks throughout service and/or after service.
10. Round, A tray used for the service of beverages.
12. a member of the kitchen who co-ordinates ordering and picking up of food.
13. the Books, refers to the dining room reservations confirmed in the book or system.
16. the Fly, To make a dish out of order sequence which is top priority.
19. also known as cutlery or silverware
20. A short term for “complimentary”.
21. top, Refers to a table for 4