Direct Service

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Across
  1. 2. The rep fail to have a _____left when calling back the customer.
  2. 4. The rep should ______ a warm transfer to internal.
  3. 6. We want to use this as a ______ and not a mandatory script.
  4. 10. Helps cover the cost of the other drivers property and bodily injuries if you're found at fault in an accident
  5. 12. The _______ showed great customer service.
  6. 13. Must confirm when making a payment, and is when we pull payments automatically.
  7. 14. The rep needs an _______ response in order to proceed.
  8. 16. What term is used to refer to something when it is in an early stage before it is in final form?
  9. 18. An app that gives you easy access to pay bills and manage payment options.
  10. 20. What's the term which is used to refer to one's high rank or social standing?
  11. 22. We want to ensure that all customers get to the right _________.
  12. 24. ______ in entering the information will cause the system to time out.
  13. 25. If the email domain does not appear on our TLS list, the email must be ___________
  14. 27. Customer stated that their check was voided and would like it _________
Down
  1. 1. Thank God I have ______ to wake up today.
  2. 3. An estimate of premium for the insurance coverage you selected.
  3. 5. The mute man has to use _____ when transferred to the SPL.
  4. 7. What is considered the date upon which something is suppose to happen?
  5. 8. Customer called in stating that they were _________ numerous times.
  6. 9. The ______ called in to get proof of insurance, rep advised that no policy info without the insureds authorization.
  7. 11. The Japanese speaker came on the line requesting an _________.
  8. 13. She requested that both she and her husband be ______online.
  9. 15. One of the alternative options if the customer does not have an email.
  10. 17. Rep failed to disconnect after the call was ________.
  11. 19. _____ is the amount you pay out of pocket before your plan begins to pay.
  12. 21. Customer stated that they were pulled over and needs a copy of their _________.
  13. 23. All _______ comments are to be marked as private
  14. 26. When this is missing for verification we need to go in order of preference.