Directive 2180: Call Processing

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Across
  1. 2. ___ ANI/ALI has interfaced correctly.
  2. 5. Ask for and verify the caller's ___. (2 words)
  3. 10. On fire events, use the ___ Dispatch Protocol Reference System. (2 words)
  4. 12. Obtain whether the caller is in an ___ and then take appropriate protective actions in compliance with agency directives and protocols. (2 words)
  5. 14. Supervisors will routinely ___ call takers using the monitor feature on their console.
  6. 16. Obtain available information to identify conditions that may affect public and first responder ___ and relay information given by the caller.
  7. 17. Obtain the caller's ___ if possible.
  8. 19. A telecommunicator who processes incoming calls through analyzing, prioritizing, and disseminating of information to aid in the safety of the public and responders. (4 words)
  9. 21. Collect and include all ___ on the dispatch composition so that your documentation is correct, complete, and concise. (2 words)
Down
  1. 1. If called in by an Alarm company, ask for a ___ name and phone number. (2 words)
  2. 3. Supervisors will be responsible for ensuring that all policies and procedures are followed.
  3. 4. Obtain ___. Ex: Apt Number, Bldg Number, lot number, etc. (3 words)
  4. 6. Ask the caller to ___ the address.
  5. 7. Updated information must be relayed ___ to responding units.
  6. 8. The communications officer will notify the ___ immediately if any workstation fails to create a new event and transmit a dispatch message.
  7. 9. If the caller is still on the line providing additional information, type ___ at the end of the Remarks field.
  8. 11. On medical calls, always use the ___ guide cards.
  9. 13. Control the conversation utilizing established questioning and ___ techniques. (2 words)
  10. 15. The individual employed by a public safety agency as the first of the first responders whose primary responsibility is to receive, process, transmit, and/or dispatch emergency and non-emergency calls.
  11. 18. If information is limited include ___.
  12. 20. Call-takers must create the event in CAD ___ there is enough information to determine the correct response. (3 words)