DIRECTV Customer Satisfaction Crossword

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Across
  1. 2. #1 Convergys site committed to providing Best in Class customer service
  2. 3. Convergys' CSAT survey metric
  3. 4. Agent Answer Center guide for ALL shopper calls
  4. 5. Agent Answer Center page to use every time when adding/changing programming
  5. 8. ACE tool for Shopper calls
Down
  1. 1. Tool to use on ALL calls when the customer is considering the competition
  2. 2. DIRECTV's primary driver for success
  3. 6. To ensure we provide the best service experience to our customers, we must personally connect with our customers by showing __________ on every call
  4. 7. Tie ____ to the WINs