Discount Tire CEC

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Across
  1. 2. Our ____________ is to make more dreams come true.
  2. 4. To make dreams come true by providing the most inviting, easy, and safe tire and wheel purchase and service experience in the world.
  3. 5. Agents should include details in their greeting if the BOT provided good information via the ___________ function.
  4. 11. This is the acronym for our Operating Philosophies.
  5. 12. We are honest, fair, and do what we believe is right.
  6. 14. The screen in Genesis that displays tires, wheels, labor, accessories, and TPMS.
  7. 15. The program we use to order products into the store that are currently out of stock.
  8. 17. Discount Tire will not service tires that are _______________ or more past the DOT date.
  9. 18. __________ of our customers and our people is our first consideration.
  10. 19. World class greeting, thank or apologize, manners, addressing the immediate need, and actively listening to serve are all components of the ________________.
  11. 22. This is what the customer would receive if they purchased tires online and scheduled an appointment at the same time.
  12. 24. We promise that when you work for or do business with us, you will experience caring people doing the right thing is our ____________________.
  13. 25. We must let our customers know that we price match and that we will not be ___________________.
  14. 26. Earn the Visit, 3 Phase CES, and the Perfect Service Experience are called The 3 _______________.
Down
  1. 1. We have _________ Brand Dimensions at Discount Tire.
  2. 3. One of Discount Tire's Brand Dimensions is Low Prices, _________________.
  3. 6. This is the main goal of the CEC.
  4. 7. How many Life Lessons did Mr. Halle leave us with?
  5. 8. This provides a real-time update of our customer's service on their vehicle.
  6. 9. We should try to put customers on the ____________ rather than transfer to the store.
  7. 10. The age at which Discount Tire recommends replacement.
  8. 13. The Discount Tire _____________ is To be the Best! Our unique success is based on caring for and cultivating people, delighting our customers, and growing responsibly.
  9. 16. Can be purchased to protect a customer's tires for the life of their tires.
  10. 20. We use this acronym when a customer purchases their tires online and get them installed in the store.
  11. 21. This is how many phases are in the Customer Experience Strategy (CES).
  12. 23. The three E's are energy, _________, and enthusiasm.