Across
- 4. Active (blank)
- 8. Taking these things is essential
- 9. The best way to encourage customers to tell their story
- 10. We strive to be(blank) in all our interactions
Down
- 1. What you want to get from your customer
- 2. Good discovery requires that you go (blank)
- 3. What you have to do before you begin discovery
- 5. A way to project confidence
- 6. You always have your customer's (blank)
- 7. Reading the room allows you to deal with this type of customer