Disposition Reasons

Edit Answers
12345678910111213141516171819
Across
  1. 7. I paid DriveERT in full but I still have a hold at DMV.
  2. 10. A customer called in and just wants to know the balance.
  3. 13. The images of my LPN are all dark.
  4. 15. My correct LPN is "ABC3" but i'm being billed for "ABCE".
  5. 17. Customer requesting to make a payment
  6. 19. I have questions about toll relief.
Down
  1. 1. I am a customer and I received my statement 60 days late.
  2. 2. I am a customer and I have questions about my EZ Pass account.
  3. 3. A scenario where documentation is requested but a dispute is not entered and the call is not transferred.
  4. 4. The IVR did not process my payment.
  5. 5. Venture is not working properly so you can's assist the customer.
  6. 6. I am a customer requesting to speak to the collections agency that is in charge of my account.
  7. 8. The caller's line disconnected.
  8. 9. The website is giving me an error message when I try to make a payment.
  9. 11. I am a customer and I hate the new $26.50 late fee billing structure.
  10. 12. My LPN is registered in VA but the image on my bill shows a CA LPN.
  11. 14. Whenever I have to transfer a customer to another person within the company.
  12. 16. A callback was requested by the caller but they did not answer.
  13. 18. I am a customer calling in to report debris in the tunnel.